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    Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Can you send me an invoice?
    • Do I have to write all the names shown in my passport in my booking?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • undefined
    Changes and Cancellations
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Can I see the status of my refund?
    • Cancelling a hotel?
    • Cancelling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have a Flexible Ticket?
    • How do I cancel my trip if I purchased Cancellation Protection?
    • How do I ensure my flight information is up to date?
    • How do I rebook my tickets if I bought a Flexible Ticket?
    • I have spelled my name incorrectly, can I change it?
    • The new schedule for my flight is not suitable, what should I do?
    • Want to cancel your flight?
    • Where can I see the status of my refund?
    • With regard to compensation claims under Regulation (EC) No 261/2004
    • You have informed me that I will receive a refund, how will this work?
  • undefined
    Feedback and Complaints
    • I am not satisfied with my flight, how do I give feedback on my experience?
    • I am not satisfied with my hotel stay or my rental car, should I give my feedback to you?
    • I just got back from my trip, how do I give feedback on my experience?
  • undefined
    My booking
    • Am I flying with a low-cost airline?
    • Can I bring my pet with me?
    • Can I check in online?
    • Can I purchase additional baggage allowance or add sporting equipment for my trip?
    • Can I skip the outbound flight and only take the return?
    • Cancelling a hotel you bought together with your flight?
    • Do I always need a valid passport and visa when travelling abroad?
    • Do I need a passport and a visa for the destination I am visiting?
    • How can I be sure that I have enough time to make my connecting flight?
    • How can I find and print my receipt?
    • How many bags can I bring?
    • I haven’t received my booking confirmation, what should I do?
    • I lost my baggage, what should I do?
    • I need assistance when I am travelling, can you help me?
    • I provided the wrong email address, what should I do?
    • My trip consists of two single tickets, is there anything I should be aware of?
    • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
    • What documents do I need to take with me?
    • Where can I find my ticket?
  • undefined
    Products and Services
    • Can I contact customer service through Facebook?
    • Can I request special meals, book a seat or add my frequent flyer number?
    • How do I unsubscribe from the newsletter?
    • How does Cancellation Protection work?
    • How does the Cancellation Guarantee work?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have purchased travel insurance, who should I contact?
    • What are the advantages of the Support Package?
    • What do I need to know about my car rental booking?
    • What do you do with my email address?
    • What does the Flexible Ticket service mean?
    • What is the Mobile Travel Plan?
    • Who do I contact about my hotel booking?
    • Why has the hotel held an amount on my credit/debit card?
  • undefined
    Travel Alerts
    • Is it possible to change my booking if there is a travel disruption?
    • Will I receive a refund if my flight is cancelled?
  • undefined
    Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Can you send me an invoice?
    • Do I have to write all the names shown in my passport in my booking?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • undefined
    Changes and Cancellations
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Can I see the status of my refund?
    • Cancelling a hotel?
    • Cancelling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have a Flexible Ticket?
    • How do I cancel my trip if I purchased Cancellation Protection?
    • How do I ensure my flight information is up to date?
    • How do I rebook my tickets if I bought a Flexible Ticket?
    • I have spelled my name incorrectly, can I change it?
    • The new schedule for my flight is not suitable, what should I do?
    • Want to cancel your flight?
    • Where can I see the status of my refund?
    • With regard to compensation claims under Regulation (EC) No 261/2004
    • You have informed me that I will receive a refund, how will this work?
  • undefined
    Feedback and Complaints
    • I am not satisfied with my flight, how do I give feedback on my experience?
    • I am not satisfied with my hotel stay or my rental car, should I give my feedback to you?
    • I just got back from my trip, how do I give feedback on my experience?
  • undefined
    My booking
    • Am I flying with a low-cost airline?
    • Can I bring my pet with me?
    • Can I check in online?
    • Can I purchase additional baggage allowance or add sporting equipment for my trip?
    • Can I skip the outbound flight and only take the return?
    • Cancelling a hotel you bought together with your flight?
    • Do I always need a valid passport and visa when travelling abroad?
    • Do I need a passport and a visa for the destination I am visiting?
    • How can I be sure that I have enough time to make my connecting flight?
    • How can I find and print my receipt?
    • How many bags can I bring?
    • I haven’t received my booking confirmation, what should I do?
    • I lost my baggage, what should I do?
    • I need assistance when I am travelling, can you help me?
    • I provided the wrong email address, what should I do?
    • My trip consists of two single tickets, is there anything I should be aware of?
    • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
    • What documents do I need to take with me?
    • Where can I find my ticket?
  • undefined
    Products and Services
    • Can I contact customer service through Facebook?
    • Can I request special meals, book a seat or add my frequent flyer number?
    • How do I unsubscribe from the newsletter?
    • How does Cancellation Protection work?
    • How does the Cancellation Guarantee work?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have purchased travel insurance, who should I contact?
    • What are the advantages of the Support Package?
    • What do I need to know about my car rental booking?
    • What do you do with my email address?
    • What does the Flexible Ticket service mean?
    • What is the Mobile Travel Plan?
    • Who do I contact about my hotel booking?
    • Why has the hotel held an amount on my credit/debit card?
  • undefined
    Travel Alerts
    • Is it possible to change my booking if there is a travel disruption?
    • Will I receive a refund if my flight is cancelled?

Booking and payments

Can I book a child traveling on their own?

Can I book a ticket if I am under 18 years old?

Can you send me an invoice?

Do I have to write all the names shown in my passport in my booking?

How can I book a ticket for my baby?

How do I book a ticket for my yet unborn children?

How many people can I book for at the same time?

I can't get online banking to work - why?

Is there any charge when I pay by card?

My discount coupon doesn't work, why is that?

My previous search is still there, why can't I change it?

What does the payment discount mean?

Why are you asking for my bank details?

Why do I get an error message saying that there are no seats left at the price I want to book for?

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