You have informed me that I will receive a refund, how will this work?

If you request and are eligible for a refund of your flight, we will help you to obtain it. First, we will request a refund from the airline. The airline must then approve the request for the refund process to begin. Alternatively, you can contact the airline directly.

The refund is dependent on the airline and we cannot guarantee when it will be processed. We will do our best to ensure that any refund is made to you as soon as possible.

The funds will be returned to the original form of payment.