What should I do if I can’t check in online?
If you can't check in online, it may be due to one of the following:
Online Check-in Window: Most airlines open their online check-in window 24 to 48 hours before departure and close it 1 to 2 hours before takeoff. You won't be able to complete your check-in outside this time frame.
Special Characters: If your name isn't accepted during check-in, it's usually because airlines standardise names to match passport scanning systems. Try one of these variations:
- Replace accented letters with plain letters (e.g. u instead of ü or e instead of é).
- Copy the exact spelling from the bottom lines of your passport photo page (e.g. Mueller instead of Müller).
- Remove hyphens, apostrophes or spaces completely, making the name one word (e.g. OConnor instead of O'Connor).
- Replace hyphens or apostrophes with a standard keyboard space (e.g. O Connor instead of O'Connor).
Document or Special Service Requirements: If the airline needs to check your travel documents manually (e.g. visa or transit requirements), or if your booking includes a special request (e.g. travelling with pets or mobility assistance), online check-in may be disabled.
Partner Airline Flights: If your flight is operated by a partner airline, you may need to check in directly on the operating carrier's website or at the airport check-in desk.
Schedule Change: If there is a recent schedule change or flight update, online check-in may be temporarily unavailable until the new itinerary is confirmed.
Airline System Errors: Try using a different browser or device to complete your check-in, or try to check in again later, before the online check-in closes. You can also check in at the airport, though some airlines do charge additional fees for this.
If none of the solutions above resolve your check-in issue, please review the check-in guidelines on the airline's website, or contact them directly.